you could google and surf the web, cruise the web sites, but why? i'm going to give you the magic number right here,...
1-800-872-5384
when you call this toll free number you may be on hold for a bit but persevere, its worth it. when you are connected, just tell the rep that you would like to "have defective jeans replaced" and they will guide you through the process.
you will be asked for your name, address, phone#, and email address.
you will be sent instructions as to how to pack and return your defective jeans, limit 3 at one time, and you will be able to mail them to the company free of charge using the included shipping label.
you may receive this printed material at home via old school snail mail, or, like me, you may receive all of this via email so you may print it all at home.
the instructions in the email are clear and easy. fill in the needed info and include the printed email with your jeans. when your package arrives at LEVIS the jeans will be judged by LEVI'S inspectors as to weather they failed through poor workmanship or materials, or, if they meerlt wore out after standard wear and tear. if they are found to be faulty, they will be replaced free of charge. you even have the option of having your old jeans returned to you should they be deemed without fault, but simply worn out.
i included a picture of the printed email here, with my personal info redacted. but i'm a good sport, i left my jeans size listed.
the post paid mailing label prints easily and you can tape it to the outside of your box.
in 4-6 weeks you will receive a new box in the mail containing your replacement jeans or your old jeans if you indicated you wanted them back.
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